Website User and Member Terms and Conditions

By accessing or using this Site, the Customer agrees to be bound by and accept without limitation or qualification the following terms and conditions.

In these Terms and Conditions, unless otherwise specified, the expressions set forth below have the meanings set opposite them:

"Account" means the Customer's user identification and password required for accessing or using the Site.

"Customer" means a customer of RAKBANK eligible to earn RAKrewards as determined by RAKBANK in is sole discretion, from time to time.

"RAKBANK " means The National Bank of Ras Al Khaimah (Public Joint Stock Company).

"RAKrewards " means the reward points earned by eligible Customers, which can be redeemed by accessing the Site in accordance with the RAKrewards Terms and Conditions of RAKBANK and these Terms and Conditions.

"Site" means the www.RAKrewards.ae website.

"Terms and Conditions" means this Website User and Member Terms and Conditions.

"Providers" mean third party providers selected by RAKBANK for the redemption of RAKrewards and providing other services in connection with the Site.

The Customer represents and warrants that it accepts these Terms and Conditions and possesses the legal right to use the Site in accordance with these Terms and Conditions.

In order for Customers to be able to access the Site, the Customers must register by completing their registration details in the manner described at the Site. RAKBANK reserves the right to terminate the Customer's Account at any time if the Customer breaches these Terms and Conditions. The Customer agrees to ensure that its registration details are true and accurate at all times. Upon registration, Customers will need to provide a user identification and password for future access to the Site.

The Customer agrees to use the Site solely for redemption of RAKrewards and such redemption shall be only for personal and non-commercial use. Further, the Customer agrees not to:

(a) interrupt or attempt to interrupt the operation of the Site in any way, or use the Site in a manner that adversely affects the availability of its resources to other users;

(b) use the Site for any illegal purpose or in any manner that is inconsistent with 2 these Terms and Conditions; or

(c) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from or offer for sale any information contained on, or obtained from, the Site.

The Customer shall be solely responsible for reviewing the products and services offered by Providers on the Site and agrees to be bound by the specific terms and conditions related to the products and services as stipulated by the Providers.

The Customer shall be responsible to choose carefully and ensure that the product or service suit its requirements, timing, ability to redeem, pay for, or gift it. The usage of the Site by the Customer is at the Customer's sole risk. RAKBANK shall not be responsible in any manner whatsoever for the products or services including as to satisfactory quality, performance, accuracy or for any defect, damage, delay or deficiency in any of the products or services availed by the Customer upon redemption of RAKrewards through the Site. RAKBANK does not endorse and makes no representations or warranties of any kind, including, without limitation, merchantability or the implied warranty of fitness for particular purpose and related warranties and representations with regards to the Site and the products and services offered on the Site.

Products or services redeemed through the Site cannot be returned, exchanged or cancelled and no refund of RAKrewards would be provided under any circumstances by RAKBANK.

Any complaints in relation to the products or services availed or request for change in bookings made by the Customer should be addressed to the relevant Provider as per the specific terms and conditions stipulated by the Providers and RAKBANK shall not be responsible for the same. Request for modifications may require payment of fees or charges to the Provider.

The Customer agrees:

  • (a) to maintain all equipment required for its access to and use of the Site;
  • (b) to maintain the security of its user identification, password and other confidential information relating to the products and facilities obtained by it from RAKBANK;
  • (c) to be responsible for all consequences resulting from use of its Account, use of its Account by others (including minors) or any unauthorized use;
  • (d) to notify RAKBANK immediately if it becomes aware of any unauthorized use of its Account; and
  • (e) that each Account must be used by a single user and are not transferable.

RAKBANK reserves the right to modify these Terms and Conditions from time to time at its sole discretion. Such modifications will be effective immediately upon publication on this Site. The Customer's continued use of the Site, or any of the materials contained on the Site, following such publication will be deemed as its conclusive acceptance of the modified Terms and Conditions.

The Customer agrees that it is willing to receive emails from RAKBANK regarding RAKBANK's products and services including but not limited to the RAKrewards program.

RAKBANK does not charge any fees to the Customer for access and usage of the Site and redemption of RAKrewards. The Providers may charge the Customer with fees or charges for additional services or expenses as per the specific terms and conditions related to the products and services as stipulated by the Providers.

The Customer shall have no rights or licenses in or to use the Site and materials contained on the Site other than the limited right to use the Site in accordance with these Terms and Conditions. The Customer shall not copy, display, modify, create derivative works of, publish, or sell any content, information, software, or services provided on the Site or by RAKBANK. RAKBANK may modify the Site contents from time to time at its sole discretion. Except as expressly set forth herein, no license is granted to the Customer for any other purpose, and any other use of the Site content by the Customer shall constitute a material breach of these Terms and Conditions.

In the event that the Customer chooses to download content from the Site, the Customer must do so in accordance with these Terms and Conditions. Such download is licensed to the Customer by RAKBANK only for its own personal, non- commercial use in accordance with the Terms and Conditions and does not transfer any other rights to the Customer. Nothing in this Agreement shall affect any rights of RAKBANK including but not limited to its rights over the Site content, and any associated patents, trademarks, copyrights, designs, trade secrets or other intellectual property rights. No license, right or interest in any trademarks of RAKBANK or any third party is granted under these Terms and Conditions.

All material on this Site (collectively "Copyright Material") is protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site, and is protected under the law.

The trademarks and logos displayed on the Site (collectively the "Trade Marks") are trademarks of RAKBANK and/or its affiliates, unless otherwise specified. The Providers listed on the Site provide their own logos and trademarks from time to time and warrant owning the copyright to display these images on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use the Trade Marks displayed on the Site without the express written permission of RAKBANK or the relevant Providers.

The Customer must retain, on all copies of material downloaded from this Site, all copyright and other proprietary notices contained in the material. The use of Copyright Material and/or Trade Marks by the Customer, or anyone authorized by the Customer, is prohibited unless expressly permitted by these Terms and Conditions, or express permission is provided elsewhere on the Site or RAKBANK provides express permission. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy, and civil and criminal statutes.

This Site may contain links to other websites and RAKBANK is not responsible for and does not control the content of any website linked to or from the Site. Any links to other websites are for the Customer's convenience only and RAKBANK makes no warranty or representation regarding such other websites and, unless expressly stated by RAKBANK on the Site, does not endorse the owner/sponsor and the content of any linked websites. RAKBANK disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such websites. RAKBANK neither warrants nor represents that the Customer's use of any materials on linked websites will not infringe rights of third parties not owned by or affiliated with RAKBANK.

RAKBANK assumes no responsibility, and will not be liable for any damages to or viruses that may infect any computer equipment or other property due to the Customer's access and/or use of the Site or any linked websites, or due to the Customer downloading any materials, data, text, images, video or audio from the Site or any linked websites. RAKBANK assumes no responsibility for computer systems, hardware, software or program malfunctions or for other errors, failures, or delays in computer transmissions or network connections or for lost, late, mutilated, illegible, incomplete or misdirected information. RAKBANK reserves the right, in its sole discretion, to cancel or suspend the Site should any virus, bugs, or other causes beyond RAKBANK's control corrupt the administration, security or proper function of the Site. RAKBANK does not warrant the accuracy or completeness of the material or the reliability of any advice, opinion, statement or other information displayed or distributed through the Site. The Customer acknowledges that any reliance on any such opinion, advice, statement, memorandum or information will be at its own risk.

RAKBANK may terminate the Customer's right to use the Site at any time, with or without cause, and without any requirement to notify the Customer.

RAKBANK shall not be liable for any loss, damage, inconvenience, personal injury or death whatsoever (including, but not limited to, direct, indirect or consequential losses) suffered or sustained by any person or entity in connection with:

  • (i) any inaccurate or incorrect information provided by the Customer;
  • (ii) any use of the Site or RAKBANK content;
  • (iii) any redemption of RAKrewards and use of the products and services through the Site;
  • (iv) any act or omission (whether negligent or not) of RAKBANK and the Providers and thier associated agencies or any person associated with any of them;
  • (v) any failure, defect, damage or delay in the products or services redeemed through the Site;
  • (vi) any defect and unavailability (including, but not limited to, the use of inability to use any component) of the Site; or
  • (vi) the performance or non-performance of any Provider whose products or services are listed on the Site, except for any liability which cannot be excluded by law.

The Customer hereby releases and discharges and agrees to indemnify: (a) RAKBANK and any related body corporate, (b) RAKBANK's organizers, directors, officers, employees and agents; and (c) the other participants and/or users ("Released Parties"), for any personal injury, illness or death, claims, liabilities or expenses of any kind, including reasonable attorney's fees (and whether accruing to the Customer, its heirs or personal representatives) that are caused or alleged to be caused in whole or in part by reason of an act or omission of any Released Party that arises out of or in connection with its use of the Site, or resulting from any violation of these Terms and Conditions including infringement of third parties' worldwide intellectual property rights or negligent or wrongful conduct by the Customer or any other person accessing the Site using the Customer's Account.

The foregoing provisions regarding Indemnification and Waiver, Release and Limitation of Liability are for the benefit of RAKBANK and its officers, directors, employees, agents, licensors, suppliers and information providers. Each of these individuals or entities has the right to assert and enforce those provisions directly against the Customer on its own behalf.

The laws of United Arab Emirates govern these Terms and Conditions and any dispute arising out of or in connection with the Terms and Conditions shall be referred to the exclusive jurisdiction of Dubai Courts.